Support

Contact us: support@nku-services.com — we respond within ~3 business days. Please don't include your child's personal information in your message.

Frequently asked questions

• Is Stories Book free? Yes. Every story is free. The Android version shows small, non-personalised ads rated for all ages on the story shelf only.

• Does my child need an account? No. There is no sign-in, and nothing your child does in the app is sent to us.

• How do I open the Parent Zone? Tap the lock icon on the Stories screen and answer the question for grown-ups. The Parent Zone has settings, legal pages and progress reset.

• How do I read in two languages at once? Open a story and tap the second language button at the bottom of the reader. The second language appears under each paragraph. Tap the flip button (or swipe up or down on the text) to switch which language is on top.

• What do Not started, Started, Reading and Completed mean? They are your child's own markers. Choose one on the story page or on the last page of a story. Each Completed story earns a star in My stars.

• The Listen button says there is no voice for my language. Stories in most languages are read by your phone's built-in text-to-speech voice. You can add voices in your device settings: on Android, look under Settings → System → Languages → Text-to-speech; on iPhone and iPad, under Settings → Accessibility → Spoken Content → Voices. (Menu names vary by device.) Amharic, Tigrinya and Afaan Oromoo narration is built into the app as it becomes available.

• Can I make the text bigger? Yes: Parent Zone → Text size. The app also follows your device's accessibility text size.

• What is bedtime mode? Softer, darker colours for reading before sleep, with no ads. You can also set the voice to stop after 10, 20 or 30 minutes.

• I found a translation mistake. Thank you! Email us the story name, the language and the sentence; native-speaker reviewers check every report.

• I saw an ad that isn't right for children. Please email us a description or screenshot and the time you saw it. We will ask the ad network to block it.

• How do I delete my child's data? Parent Zone → Reset progress, or delete the app. See Account & Data Deletion.

• I found a security issue. Email support@nku-services.com. Responsible disclosure is welcome, and good-faith reports are acknowledged promptly.

• I found an accessibility problem. Please tell us at the same address. Accessibility reports are treated as high priority.

Privacy requests: support@nku-services.com. See our Privacy Policy for your rights.